MothSupport
Contact support
Email us and a member of the team will reply. Please include the email address on your account so we can find you faster.
Chat with us
Open Contact support in the app, or message our Telegram bot. Use only these official entries.
Download the app only from www.mothcard.io, from the update prompt inside the app, or from your phone's own app store. Never install a package sent to you in a chat group or found on a third-party site. Contact us only through the official channels listed on this page: the support entry inside the app, our mothcard.io addresses, and our Telegram accounts — t.me/MothCardOfficial for the community and t.me/mothcard_bot for support. We will never ask you for a verification code or your full card details.
Legal
The documents that apply.
Terms of Service
How the service works, and what you agree to when you use it.
Privacy Policy
What personal data we collect, how it is used, and the rights you have.
Cross-border Notice
Where the service is offered, and what applies if you are outside Hong Kong.
Google Pay Terms and Conditions
What applies when you add your card to Google Pay and pay with your phone.