Your card works on websites and apps that accept its card network. A few things below make payments more likely to go through, and tell you where to look when something doesn't work.
When you fill in payment details, use the billing address that matches your card. The check mainly looks at two numbers — the street number and the postcode — and one wrong digit can be enough to fail it. Formatting differences (capitals, abbreviations, commas) usually don't matter.
Your card's billing address is under the gear icon in the top right of the card details page.
Keep a bit more than the order amount rather than an exact match. Three reasons:
Adding the card to a mobile wallet before you pay usually goes through more smoothly than typing the card number, and it works in store too. The next section covers how.
You can add this card to a mobile wallet, which usually makes payments smoother. Which wallets are available depends on what your wallet app shows.
The card number, expiry date and security code are on the card details page.
If the card already appears in the list with a note like “pending verification” or “verification code required”, it has in fact been added — you only need to finish the verification step.
If it really wasn't added, try these in order:
Not every card supports every mobile wallet. The card details page shows which ones this card supports.
Some wallet features aren't available in every region yet.
Look closely at the card number, expiry date, street number and postcode.
In some cases a card with no balance can't be added.
If you've checked all of the above and it still won't add, contact support and we'll take a look.
The reason a payment fails usually isn't visible. The order below runs from easiest to fix to most involved — work down it, you don't need to do everything at once.
This site or app can't use this card at the moment — it isn't a problem with the card itself. You can use another payment method, or contact support to find out more.
Some payments need an extra identity check. The request goes to your app, your registered email or your phone — the payment page tells you which.
If it goes to the app, you can read the code there, or simply tap to confirm.
A verification code is only for that one payment. Don't forward it to anyone.
A small number of sites and apps choose not to accept virtual cards. That's their own payment policy, not a problem with your card.
There's another common case: the same card works on some sites and not on others. That's usually because sites check details with different strictness — again, not a card problem.
In both cases, try a mobile wallet first; if that still doesn't work, use another payment method.
Based on cases we know of. Whether a payment goes through is ultimately the merchant's decision.